Delivery and success
Consulting – Global Oil & Gas company
Amidst a changing organisational landscape, across the board cost cutting and inefficient learning and development processes, there was a need to rethink how to build capability for a sustainable future.
I engaged with the team to input expertise and strategic thinking to the change programme.
Introducing a reframed staged model, which resulted in gaining full support from the executive leadership for implementation, and a request to lead on the implementation.
"Anne's thought leadership was instrumental in both the conception and execution of a capability model to make the change program successful."
- VP, Energy Co
Consulting – Global Performance Improvement Company
To respond to one of their largest clients with a modern approach, the highest level of quality and customer service. The dispersed structure of the company provided great access to global resources but as each centre worked fairly independently, levels of quality and customer service were variable.
I worked closely with my client and their client to understand the landscape, processes and roles together with analysing feedback data. Managing a pilot team to test recommendations I successfully gained broad support. I facilitated the development of a common process, built into a Playbook for all to use and facilitated the development of a virtual induction programme to onboard the new team.
Dispersed teams came together as one. A new quality process was introduced. The team developed deeper engagement and trust from the client to deliver quality products.